Frequently asked questions

RFID is the abbreviation for Radio Frequency Identification and means identifying objects by radio waves without touching them. It belongs to a group of technologies referred to as Automatic Identification and Data Capture (AIDC). RFID tags contain an integrated circuit and an antenna, which are used to transmit data to the RFID reader. The reader then converts the radio waves to a more usable form of data.
Like barcode technology, RFID scanner recognizes locations and identification of tagged items — but instead of reading laser light reflections from printed barcode labels, it leverages low-power radio frequencies to collect and store data.

Barcode and RFID share similar functionalities. As RFID tags can store and share more information than barcode tags, an RFID-powered system allows you to leverage the data better. The most important difference being that it avoids the limitations of barcode scanning, which requires line-of-sight access to each barcode and can only be used to scan one item at a time.

An RFID printer is a printer specifically designed to write data to RFID chips embedded in smart labels. The printer contains an RF encoder, which transmits the data to the chip and encodes it. The printer then checks the data to ensure it has encoded correctly. RFID printers also print the label itself, adding a barcode, graphics or any other information desired to the label itself.

Passive RFID tags are those that does not contain any internal battery. Instead, it uses all the energy of the radio wave from the reader’s antenna to power its operation and to communicate back to the reader. As there is no battery required, a passive RFID tag has longer lasting life and has lowest tag cost. 
An active RFID tag uses a battery for its operations, and therefore can continuously broadcast its presence even without a reader. As it contains a battery, it needs to be replaced regularly. A battery could last only a few days, or it could operate for a few years depending on its size, making it quite expensive as compared to the passive tags.

Main benefits are:
  • RFID technology automates data collection
  • It supports tag reading with no line-of-sight 
  • It can read multiple RFID tags simultaneously
  • It improves data availability and accuracy
  • It requires less monitoring, which vastly saves time and frees up employees to handle other tasks thereby reducing efforts
  • It increases stock movement thereby ensuring near real-time visibility

While RFID is not a strong deterrent for limiting the success of shoplifters at the time of theft, the near real-time item-level visibility will drastically improve the response time to curb theft.

UHF RFID tags have the fastest reading speed and the longest read range. It can vary from a few inches to few feet depending on the tag type, size, and environment density.

RFID is an enabler technology and can seamlessly integrate with any existing ERP for working in one ecosystem.
The integration of RFID and mobile technologies with web-enabled applications to an existing in-house ERP system enables management to utilize accurate information for analysing their business performance and then perform any other further decisions quickly.
Benefits include retrieving information more easily, reducing order processing and delivery time, increasing sales performance, enhancing communication with customer, and improving data accuracy for in-house ERP System.

RFID offers strategic advantages for businesses, because it can improve efficiency, cost savings, and yield greater returns in all areas of business processes and operations but it is certainly expensive as compared to barcode system.
The decision to implement an RFID system must be carried out diligently with ROI equations which means reviewing its benefits against its costs. It is also important to understand that intangible factors also have their impact on ROI. Hence, the VOI (value of investment) should also be considered.
Value of Investment is much more holistic approach to the benefits delivered and includes, next to the hard costs’ figures, the soft and difficult to measure benefits such as improved quality, staff moral and service perception, and customer loyalty.

The challenge with reusing RF tags is managing the collected data. One must ensure that when a tag is removed, its serial number is no longer associated with the item being tracked, and that it is properly assigned to a new object. If you are doing this for thousands or tens of thousands of items, that can prove challenging. Therefore, proper processes and controls must be established to ensure that each tag is associated with the correct item, every time.

Virtual try-on technology enables customers to try on various products such as jewelry using their camera and augmented reality. It allows buyers to see how certain products look on them before they buy it.
The try-on capability turns your kiosk into a virtual mirror online, in real-time, via your webcam. When searching for the perfect product, you can virtually try-on products as if you were in front of a mirror.

The main benefits are
  • feel, try, and play with the product
  • possibility to offer personalization
  • smoother multi-channel customer experience with higher engagement rates
  • encourages cross- sales
  • share look on social media and communities
  • reduces the number of product returns

Digitalization has impacted life as we know it, including consumers’ decision processes and shopping patterns. Nowadays, possibility to interact with products on the internet, try, test, and share them on social media and communities is a basic feature that consumers need.
Virtual try-on enables potential customers to digitally try on items and have fun with experimentation which boosts their confidence and translates to higher purchase frequency and higher average order value (AOV) thereby boosting online revenues for business.
It allows brands to personalize the user experience and better meet the expectations of their customers. By letting customers try on products from the comfort of their home, brands can grow their sales and significantly decrease their return rates.

The dimensions of the 24-inch touch screen kiosk are (LxWxH) 42cm x 8cm x 71cm (16.4" x 3.1" x 28") and it weighs around 12 kgs (26lbs).
A custom-built size is currently out of scope for order.

Everything is securely screwed within the cabinet. Once unpacked its ready to go. There is no technical expertise required as it’s easy to navigate.

You can have any number of items with virtual try-on. There is no restriction or limitation to the number. You can change the items whenever you like.

Rareworks is primarily an AR technology integrator and not just an AR technology provider. The advantage you have with us is that, when you buy the AR from us, you get the entire ecosystem around it. You get the two journeys of “scan-to-buy” and “scan-to-share” from us and can avail much more as per your business requirements.
Our USP lies in the fact that, one can easily switch their current AR provider to another provider without any hassles as, we are integrated with multiple AR partners/players in the market. This saves your business from losing the investment made, re-starting everything from scratch, handling failed project implementation, and wasted efforts.

Yes. We provide you with a simple JavaScript API which needs to be invoked in the front-end and AR will be available.

It is not a complex integration; hence it can be accomplished in a day’s time, but you will require your existing website developer to perform the integration and implement.

One of the greatest limitations in ecommerce is the difficulty of representing a physical, three-dimensional product in a virtual, two-dimensional environment. AR can help bridge the gap between shopping at a physical location and shopping online by making it easier to represent merchandise and giving the consumer a better understanding of the product, they’re purchasing. 
  • AR is inherently interactive, making it easy for customer engagement
  • It expands the reach to new customers
  • With AR, you can give customers a lot more information about a product, which reduces the chances of product returns

Today, people have very less time to purchase items, by going to physical stores. They prefer to browse their mobile devices or PC and shop online. Having an ecommerce site will help business to capture this market base and keep customers informed about all their latest products and services. Besides, the customers are not limited by the hours of operation, so they have 24/7 access.
As an additional storefront, and with web-only offers there is an opportunity to increase sales and revenue. The internet landscape gives brand a better visibility. It opens the door to the global market for a small business even. With convenience, flexibility and personalized service for buyers, e- commerce sites allow businesses to scale as needed. Businesses save significant costs associated to physical space and operations of business.

We can help you upgrade your old and out-dated website to a latest, modern, fast, user friendly, and professional looking site in a very short span of time easily.

No, as such there are no limits on the size, but the images need to be compressed so that it doesn’t slow the loading speed of the website.
The biggest benefit of having an online store is that you can add unlimited products and catalogues and at the same time you can grow your customer base as you require.

Ecommerce website owners should always keep in mind the three dimensions of security – confidentiality, integrity, and availability. To avoid any hackers, gain access to important confidential data, include encryption methods for any data transactions and ensure that the site is secure.

Our solutions and services are built to cater to the Gems and Jewelry industry specifically. Our industry experience and expertise set us apart from other players in the market. Moreover, your site will never get outdated due to the upgrades and updates available from our end.

First, of course, you'll need a site design and the usual functional elements of a website. For standard e-commerce functionality, you will need several additional components: an SSL (Secure Socket Layer) certificate, a merchant account, a payment gateway, a back-end database for processing orders and storing customer information, and a shopping cart solution.

Yes. You can use your own domain name.

Customizations can be done at additional charge which will depend on the type and scope of work.

More than half of the people worldwide access the internet using their smartphones. Hence, its advisable to have mobile apps for portals for enhanced customer engagement and better reach. 

It’s a 3-step simple process
  • Simply sign up to use our Tiara custom store front builder
  • Import your data and images
  • Add your payment gateway and you can start receiving orders Monitor your Orders, Dispatches, and Refunds from Order Management Dashboard

Swim is 100% cloud based. Authorized users can access Swim wherever, whenever. The only thing needed is internet. The user's computer needs to be able to run is the cloud computing system's interface software which can be as simple as a web browser, and the cloud's network takes care of the rest. 

Protecting your business data is very important to us. Swim uses full security, just like your internet banking websites - encryption, HTTPS, SSL and firewall security. The Swim online servers are there to keep your data safe and only allow you and those you authorize, to access it. 

If you already have existing data in a spreadsheet, accounting, or point of sale program (or any form of electronic file), you can put this information into Swim when you start.
You can import all your customers, suppliers, and stock/inventory, by using the import feature in Swim. You can also opt for a paid service from Swim to complete your data configuration as well as import completed sales. This service is available for data in any electronic format except pdf files. 

 Yes! This saves hours of time of double entry and keeps Swim and your e-commerce up to date in real time.
 Swim is integrated with Tiara E-Commerce, Shopify, and Magento version.  

Swim is fully integrated with Xero Accounting Software. If you opt for the Xero add-on feature, activity in Swim syncs to Xero in detail.
You can update other programs such as QuickBooks by simply exporting Swim journal entries and importing into your accounting software.

You can do both! Email capability is included with every Swim plan. SMS is an optional add-on feature. There are bulk texting capabilities too. 

Swim allows you to gather the comprehensive customer details needed for ongoing marketing. Sales by item, spend history, and communications are all linked with the customer profile. Reports can be filtered by the many data points collected providing the right target audience for your marketing efforts. 

Swim tracks all inventory activity – purchasing, sales, creating new items, changing locations, assembling new pieces, and job tracking. You can also opt for the RFID add-on for quick and accurate counting and inventory movement. Hundreds of items can be verified in seconds. Swim reporting helps you track stock levels and analyze the ROI of your assets

Yes! Whether you take consigned items from suppliers, memo out items to customers, or both, Swim manages the flow of these items. Swim also convert items from consigned to stock or returned to supplier. Items on memo can be converted to a sale or returned to stock.  Reports provide the information needed to follow up with suppliers and customers appropriately. 

No. If you can access the internet, you can access Swim.  Swim is optimized for desktops, laptops, tablets, and cell phones. You can purchase any printer, bar code scanner or stock tags you would like. If they work with your computer, they will work with Swim.  We do sell these items.  We provide ongoing support for hardware purchased through us.